Last updated: 16 September 2026
This Shipping and Delivery Policy explains how we deliver products purchased from Lemar Natural Products. By placing an order, you agree to the terms set out below.
1. Delivery Areas
We deliver throughout South Africa. If you are unsure whether we deliver to your area, please contact us before placing your order.
2. Order Processing
Orders are processed within 1 to 3 business days after payment has been received and confirmed. Orders placed over weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
Once dispatched, delivery is typically made within 2 to 5 business days, depending on your location. Deliveries to outlying or remote areas may take longer. All timeframes are estimates and are not guaranteed.
4. Delivery Costs
Delivery costs are calculated at checkout based on your location and the size of your order. Any applicable free delivery thresholds or promotions will be shown at checkout.
5. Courier and Tracking
We deliver using reputable courier services. Where tracking is available, we will provide you with tracking details so that you can follow the progress of your delivery.
6. Delivery Delays
While we make every effort to deliver on time, delays can occasionally occur due to factors beyond our control, such as courier delays, weather or high demand. We will keep you informed if we become aware of any delay affecting your order.
7. Incorrect or Incomplete Address
Please ensure that your delivery address and contact details are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information. Additional delivery charges may apply for re-delivery.
8. Contact Us
For any questions about shipping or delivery, please contact us through our Contact Us page or by email at sales@lemarnaturalproducts.co.za.
