Last updated: 16 September 2026
This Cancellation Policy explains how you can cancel an order with Lemar Natural Products. It should be read together with our Refund Policy and Terms and Conditions.
1. Cancelling Before Dispatch
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel it and refund you in full to your original payment method.
2. Cancelling After Dispatch
If your order has already been dispatched, it cannot be cancelled while in transit. Once you receive the product, you may return it in line with our Refund Policy, provided it is unused, unopened and in its original packaging. Return delivery costs will be for your account unless the product is faulty.
3. Orders Cancelled by Us
We reserve the right to cancel an order where a product is out of stock, where there has been a pricing or product error, or where we are unable to process your payment. If we cancel your order, we will notify you and refund any amount already paid.
4. How to Cancel
To cancel an order, please contact us through our Contact Us page or by email with your order number and request. We will confirm the cancellation and any refund due.
5. Refunds on Cancellation
Refunds for cancelled orders will be processed to your original payment method. Please allow 7 to 14 business days for the refund to be processed, after which your bank or payment provider may take additional time to reflect it.
6. Contact Us
For any questions about cancelling an order, please contact us through our Contact Us page or by email at sales@lemarnaturalproducts.co.za.
