Last updated: 16 September 2026
At Lemar Natural Products we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can return a product and receive a refund. It should be read together with our Cancellation Policy and Terms and Conditions.
1. Cooling-Off Period
In line with the Electronic Communications and Transactions Act, you may cancel an online order within 7 days of receiving your product and return it for a refund, provided the product is unused, unopened and in its original packaging. You are responsible for the cost of returning the product unless it is faulty.
2. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged or not what you ordered, please contact us within 7 days of delivery. We will arrange to replace the product or provide a full refund, including any return delivery costs. This is in line with your rights under the Consumer Protection Act. Please provide your order number and, where possible, a photo of the affected product.
3. Hygiene and Non-Returnable Items
For health and hygiene reasons, cosmetic and personal care products that have been opened or used cannot be returned unless they are faulty. This does not affect your rights in respect of faulty products.
4. How to Return a Product
To request a return, please contact us through our Contact Us page or by email with your order number and the reason for the return. We will guide you through the return process. Please do not send any product back before contacting us.
5. Refunds
Once we have received and inspected the returned product, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 7 to 14 business days. Please note that your bank or payment provider may take additional time to reflect the refund.
6. Contact Us
For any questions about returns or refunds, please contact us through our Contact Us page or by email at sales@lemarnaturalproducts.co.za.
