Last updated: 16 September 2026
Lemar Natural Products (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains what information we collect, how we use it and the rights you have.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Your name and surname
- Contact details, including email address and phone number
- Delivery and billing address
- Order history and product preferences
- Payment information, which is processed securely by our payment providers
- Technical information such as your IP address and browsing activity on our website
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your order or enquiries
- Provide customer support
- Improve our products, website and services
- Send you marketing communications, where you have agreed to receive them
- Comply with our legal and regulatory obligations
3. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic. You can manage or disable cookies through your browser settings, although some features of the website may not function properly if cookies are disabled.
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only where necessary to provide our services, for example courier companies to deliver your order and payment providers to process your payment. These parties are required to keep your information secure and to use it only for the agreed purpose.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access and misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
7. Your Rights
Under POPIA, you have the right to access the personal information we hold about you, to request that it be corrected or deleted, and to object to the processing of your information. To exercise any of these rights, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page or by email at sales@lemarnaturalproducts.co.za.
